Should you encounter any issues with the mobile app (iOS / Android), make sure to have installed the latest app update from the store!
You find some frequently reported issues and questions in THE APP – Trouble Shooting section of this website. Take a look at here.
In the event you need further assistance, contact the author straight from inside the app ! Your email will then have some log files, which may be helpful with investigating your issue.
You are always welcome to contact the author :